Hi David ,
In most cases, to detect whether files or libraries are missing after an update or a patch install:
- Check the InstallData logs folder for the Update or Patch install timestamp (Eg. C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs\<install_timestamp>)
- Typically, you should find only 3 files in this folder (InstallManifest.sqllite, setupexe.log and setupengine.log) by Default
- But, if you see any other log files such as InstallDU-*.log (Example: InstallDU-cvom.java-4.0-core-nu,14.0.4.738.log etc), this indicates that some files or libraries have not been installed properly
- In such cases, libraries such as ras21core.jar are missing from the <BI40 installation>\java\lib directory contributing to the issue
- Ensure that all Non-Essential services are stopped as per update install best practices
- Run a Repair on the BASE BI Platform 4.0 from Control Panel > Programs > Programs and Features > SAP Business Objects BI Platform 4.0 > Uninstall/Change > REPAIR
Thanks,
Sneha Bankar