Re: BRFplus to determine the Support Team and send mail

Hi Ajith,

How to configure automtic Support Team Determination via BRF+ is described in following Wiki:

http://wiki.scn.sap.com/wiki/display/SAPITSM/Support+Team+Determination+via+Business+Rule+Framework+plus

You have to adapt the BRF+ action defintion's processing parameters in Post Processing Framework - transaction SPPFCADM with the Partner Function for the message processor (SLFN0004) instead of the Support Team.

I hope this will help.

Thanks

Vikram